We take your online security very seriously. This is why all transactions on our website
are processed by Mollie, a secure online payment gateway that encrypts your card
details in a secure host environment.
You can currently pay with: Visa, Mastercard, America Express, PayPal and Ideal
If unexpectedly your preferred type of payment is not available, please contact our customerservice through firstname.lastname@example.org so we can find a solution for you.
Protecting your information is our highest priority. Please be assured that all your
personal information is confidential, we will never share it with a third party.
We have worldwide free shipping. We always ship with registered mail so you can track your order and we are fully responsible for the package until delivery. If you live outside the European Union your purchase may be subject to additional customs and duty charges. These fees are different per country and change regularly so we recommend you to contact your local customs office for an estimation to avoid an unexpected charge.
RETURNS AND EXCHANGES
If you are not satisfied with your purchase and you would like to return or exchange it you have 14 days from the date of delivery to do so. Please use our contactform, supply the details of your purchase so we can start the return or exchange process. The piece will be collected it at the provided address free of charge. It is mandatory that all returned items are unused; in it’s original packaging and with the MAQÉ tags still attached. If the seal has been broken or the returned item does not meet our return policy we consider the sale as final. In that case we will return the item to the customer and no refund can be granted. Please note that all shipping on returns is complementary but if you are based outside the European Union the client is responsible for reclaiming paid duties and taxes. To recover these costs please contact your local customs bureau directly. If you would like more information, please read our general terms and conditions in full.
CARE INSTRUCTIONS AND SIZE GUIDE
When we design our macramé MAQÉ pieces we want to create a bracelet that is so wearable that you never want to take it off. Our pieces are subtle yet tough. You can sleep, shower and swim with them, go on adventures without worrying about the durability. Small side note: yes, after a long period of wearing the color of the macramé band will fade a slightly but we just love this bold ‘worn’ look!
The bracelets are available in two sizes, the female version of maximum 17 cm and the male version of 21 cm. Each bracelet itself has 2 alternative smaller sizes when it’s fastened. If you have a wrist size which is either way smaller or bigger, please contact us for custom made items.
To use some of the services or features made available to you on this site you will need to register. When you do so you will be are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at email@example.com or change your settings in your personal account. The account password you provide should be unique and kept secure, and you must notify us immediately of any breach of security or unauthorized use of your account. We may also change registration requirements from time to time, so please ensure you view this page from time to time?.
We wish we could welcome you in with a nice cup of tea or a coffee, with which we would offer you a cookie. Unfortunately digital hospitality doesn’t go much further than a cookie for a website visit. Cookies make our website more user-friendly. Here we explain what cookies are, which ones we -and third parties- use, why they are used, how long we keep cookies and how to delete them.
WHAT COOKIES ARE
Cookies are small text files that store information. When you are visiting our website we, or third parties, place these text files on your computer or mobile device. This way we can gather and remember information about your preferences, your login details, and the next time you visit our website you do not have to indicate it again. Cookies help us to respond to you as an individual and make the website more user-friendly. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Most browsers give you the choice to accept or reject cookies by modifying your browser preferences. You have the choice to accept all cookies, to be notified when a cookie is set or to reject all cookies. Please note that if you choose to reject all cookies, certain parts of this site may not be available to you or may not function properly.