Payment

We take your online security very seriously. This is why all transactions on our website are processed by Mollie, a secure online payment gateway that encrypts your card details in a secure host environment. You can currently pay with: Visa, Mastercard, America Express, PayPal and Ideal If unexpectedly your preferred type of payment is not available, please contact our customerservice through cs@maqethecollection.com so we can find a solution for you. Protecting your information is our highest priority. Please be assured that all your personal information is confidential, we will never share it with a third party. For more information, please read our Privacy Policy in full.

Shipping

We have worldwide free shipping. We always ship with registered mail so you can track your order and we are fully responsible for the package until delivery. If you live outside the European Union your purchase may be subject to additional customs and duty charges. These fees are different per country and change regularly so we recommend you to contact your local customs office for an estimation to avoid an unexpected charge.

RETURNS AND EXCHANGES

If you are not satisfied with your purchase and you would like to return or exchange it you have 14 days from the date of delivery to do so. Please use our contactform, supply the details of your purchase so we can start the return or exchange process. The piece will be collected it at the provided address free of charge. It is mandatory that all returned items are unused; in it’s original packaging and with the MAQÉ tags still attached. If the seal has been broken or the returned item does not meet our return policy we consider the sale as final. In that case we will return the item to the customer and no refund can be granted. Please note that all shipping on returns is complementary but if you are based outside the European Union the client is responsible for reclaiming paid duties and taxes. To recover these costs please contact your local customs bureau directly. If you would like more information, please read our general terms and conditions in full.

CARE INSTRUCTIONS AND SIZE GUIDE

When we design our macramé MAQÉ pieces we want to create a bracelet that is so wearable that you never want to take it off. Our pieces are subtle yet tough. You can sleep, shower and swim with them, go on adventures without worrying about the durability. Small side note: yes, after a long period of wearing the color of the macramé band will fade a slightly but we just love this bold ‘worn’ look!

Sizes

The bracelets are available in two sizes, the female version of maximum 17 cm and the male version of 21 cm. Each bracelet itself has 2 alternative smaller sizes when it’s fastened. If you have a wrist size which is either way smaller or bigger, please contact us for custom made items.

PRIVACY POLICY

We are committed to protect your privacy and we consider the security of your personal details to be of the highest importance. As a result, all the information you provide including your email address, delivery address and credit card details are strictly private and confidential. We follow strict procedures to protect customer information and ensure that all your personal information is handled in a responsible manner. Stellar Stones VOF acknowledges that it is bound by the and that it will not disclose your details to any third party without your express written consent. As a matter of good practice, we do not share or sell any personal information to third parties. We will keep your personal information on a secure server, and we comply with European Data Protection legislation in relation to the use of your personal data. Maqethecollection.com collects online customer information to enhance your online experience with us, to improve and maintain the content of our website. We gather information from you when you complete our contact form, and additionally, when you purchase products from our online shop. The information you provide us may be used to advise you of changes to our website, or to notify you about our newest products. In addition, we may also keep a record of products you are interested in, or enquire after, so as to improve our features and customer service. Your contact details are used for processing orders, delivering merchandise, obtaining information and when communication is needed directly relating to orders or enquiries placed through our site. We will only use your personal email address if you have agreed to receive limited mailings from MAQÉ about new products and services. If you need more information please read our privacy policy in full.

SIGN UP

To use some of the services or features made available to you on this site you will need to register. When you do so you will be are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at info@maqethecollection.com or change your settings in your personal account. The account password you provide should be unique and kept secure, and you must notify us immediately of any breach of security or unauthorized use of your account. We may also change registration requirements from time to time, so please ensure you view this page from time to time?.

COOKIES

We wish we could welcome you in with a nice cup of tea or a coffee, with which we would offer you a cookie. Unfortunately digital hospitality doesn’t go much further than a cookie for a website visit. Cookies make our website more user-friendly. Here we explain what cookies are, which ones we -and third parties- use, why they are used, how long we keep cookies and how to delete them.

WHAT COOKIES ARE

Cookies are small text files that store information. When you are visiting our website we, or third parties, place these text files on your computer or mobile device. This way we can gather and remember information about your preferences, your login details, and the next time you visit our website you do not have to indicate it again. Cookies help us to respond to you as an individual and make the website more user-friendly. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Most browsers give you the choice to accept or reject cookies by modifying your browser preferences. You have the choice to accept all cookies, to be notified when a cookie is set or to reject all cookies. Please note that if you choose to reject all cookies, certain parts of this site may not be available to you or may not function properly.